CUSTOMER SERVICE CERTIFICATE

LEVEL: 2 PROFESSIONAL QUALIFICATION
TYPE OF STUDY: SHORT COURSE/DISTANCE LEARNING

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however 91% of those simply leave and never come back. The main reason for customer churn is not price, but bad customer service. Handling a business’ issues in a professional and courteous manner is an essential day-to-day task. 

Benefits

  • Achieve a nationally recognised Level 2 Qualification
  • Evidence your competency to employers
  • Further your personal and professional development
  • Learn at a time that suits you without the need to attend College
  • Improve your understanding of how to successfully handle complaints
  • Reduce the risk of complaints

What you will learn

  • Principles of Customer Service and Delivery
  • Understand Customers
  • Understand Employer Organisations

For further information please contact our Apprenticeship team at apprenticeship@richuish.ac.uk.

You must be aged 19+.

You must have lived in the EU for 3 years.