Customer Service

Customer Service

Level 2&3 Apprenticeship
Examining Board: OCR

About the apprenticeship

Keep customers happy. Maintain customer loyalty. Ensure repeat business. This can only be achieved through excellent customer service.

This apprenticeship is suitable for staff employed in particular customer service and administrative job roles.

Typical areas covered in the course are:

  • Communication using customer service language
  • Rules to deliver customer service
  • Impression and image
  • Handling problems

You can progress on to a level 3 apprenticeship in Customer Service.

To find out more and how to apply contact our apprenticeship team

To do this course you need the following:

  • No formal qualifications required

Get help with applying

College facilities

Rowan House

View the Rowan House facilities

Case study

Bradley Johnson, Apprenticeships

Bradley Johnson, Apprenticeships

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