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An Operations/Department Manager is someone who is able to manage teams and projects and has responsibility for planning, delivering and achieving departmental goals and objectives. They are responsible for the operation and policy delivery of the organisations strategy.

This Apprenticeship has been designed for those who have just moved into a relevant position, as well as for those who may have experience but wish to develop their theoretical understanding of management skills.

Throughout this 24 – 30 month programme, you will develop the skills and knowledge needed to become an effective Operations or Department Manager.

You will spend 20% of your working hours in study and development. Taught lessons and workshops provide the basis for learning, equipping you with the theoretical knowledge needed for effective performance in the business environment. Reading, research and assignments are completed over a fixed period, with support from your Assessor and Tutor before you complete an industry designed end point assessment.

This Apprenticeship can help you develop your skills across a range of competency areas including Operational Management, Project Management, Finance, whilst also developing your interpersonal skills through managing staff, their development, and by building effective collaborative relationships both inside and outside the organisation. You will develop your self-awareness and decision making skills, demonstrating management behaviours as you take responsibility, responding to business needs with flexibility, adaptability, integrity and professionalism.


There are no formal entry requirements, however, before completion of your Apprenticeship, you must have achieved a Level 2 qualification in English and Mathematics. You must also be employed in a role of sufficient complexity to be able to evidence the skills areas.

How will I be assessed?

Individuals on this Apprenticeship are assessed by an on-programme assessment of portfolio and end point assessment.

What progression opportunities are available?

On completion, you can register as a full member of the Institute of Leadership and Management or the Chartered Management Institute. You can progress to a range of qualifications including the ILM Level 6 Award in Management, the Chartered Manager Degree Apprenticeship (in England only), or Management related degrees.