An Operational/Departmental Manager is someone who is able to manage teams and projects and has responsibility for planning, delivering and achieving departmental goals and objectives. They are responsible for the operation and policy delivery of the organisations strategy.

This Apprenticeship has been designed for those who have just moved into a relevant position, as well as for those who may have experience but wish to develop their theoretical understanding of management skills.

Throughout this 24 – 30 month programme, you will develop the skills and knowledge needed to become an effective Operations or Departmental Manager, gaining the embedded qualification, until you finally showcase your competence in an industry designed End Point Assessment.

On completion, you can register as a full member of the Institute of Leadership and Management or the Chartered Management Institute.

Studying at Richard Huish College, as part of the Apprenticeship, you will work towards achieving the ILM Level 5 Diploma for Leaders and Managers, which has been designed by ILM to fully incorporate the essential knowledge and skills developed throughout the programme.

Taught lessons and workshops provide the basis for learning, equipping you with the theoretical knowledge needed for effective performance in the business environment. Reading, research and assignments are completed over a fixed period, with support from your assessor and tutor.

You will spend 20% of your working hours in study and development throughout the Apprenticeship in order to develop the knowledge and skills needed in this L5 programme.

You will develop your skills across a range of competency areas including Operational Management, Project Management, Finance, whilst also developing your skills to achieve interpersonal excellence through leading and managing people, their development, and by building effective collaborative relationships both inside and outside the organisation. In doing so, you will develop your self-awareness and decision making skills, demonstrating management behaviours as you take responsibility, responding to business needs with flexibility, adaptability, integrity and professionalism.

There are no formal entry requirements, however, before completion of your Apprenticeship, you must have achieved a Level 2 qualification in English and Mathematics.

You must also be employed in a role of sufficient complexity to be able to evidence the skills areas above.

How will I be assessed?

Individuals on this Apprenticeship are assessed by an on-programme assessment of portfolio and End Point Assessment.