Case Studies

Back to list

Matt Baker – Business Administration Apprentice

I am an apprentice at Mailboxes Etc, Taunton. My key duties include printing, copying, designing and providing a good efficient customer service. I have been involved in projects for large businesses, where I assist the customer to understand what they require from us.

My apprenticeship has given me the opportunity to achieve the Intermediate Apprenticeship in Business Administration and work towards my advanced qualification over the next 12 months whilst gaining industry experience. I’ve benefited from interacting with a range of customers asking questions, which has made me feel more confident and part of the team. I believe that I have developed as a person, I now have strong interpersonal skills, and due to my daily experience with the public, I have learnt new people skills and assisted in building relationships with businesses and customers.

Matt Baker – Business Administration Apprentice